{"id":25,"date":"2024-04-22T18:35:16","date_gmt":"2024-04-22T17:35:16","guid":{"rendered":"https:\/\/durgashop.in\/?page_id=25"},"modified":"2025-04-24T16:05:42","modified_gmt":"2025-04-24T10:35:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/durgashop.in\/?page_id=25","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Cancellation\/Refund Policy<\/strong><\/h3>\n\n\n\n<p>At <strong>Durgashop.in<\/strong>, operated by <strong>Ratnesh and Company<\/strong>, we aim to provide a transparent and reliable shopping experience. Please review our cancellation and refund terms carefully before placing your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cancellation of Orders<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancellation Before Dispatch:<\/strong><br>Orders can be cancelled <strong>only before dispatch<\/strong>. Please contact us immediately if you wish to cancel. Once an order is dispatched, <strong>it cannot be cancelled<\/strong>.<\/li>\n\n\n\n<li><strong>Customized\/Promotional Items:<\/strong><br><strong>Customized or promotional items are not eligible for cancellation under any circumstances<\/strong>. Once an order for such items is placed, it is considered final. We strongly advise reviewing all details and artwork thoroughly before confirming your order.<\/li>\n\n\n\n<li><strong>Payment Gateway Charges:<\/strong><br>In case of cancellation (for eligible items), <strong>payment gateway charges will be deducted<\/strong> from the refund amount.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refund Policy<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Errors by Ratnesh and Company:<\/strong><br>If there is an error from our end\u2014such as dispatching the wrong item, damage in transit, or loss by courier\u2014<strong>a full refund will be issued<\/strong> promptly.<\/li>\n\n\n\n<li><strong>Customized\/Promotional Items:<\/strong><br>Please note, <strong>no refunds will be provided for customized or promotional items<\/strong>. These are made specifically for your request and hence cannot be returned, exchanged, or refunded.<\/li>\n\n\n\n<li><strong>Refund Process:<\/strong><br>Refunds (where applicable) will be processed via the <strong>original payment method<\/strong> within <strong>5\u20137 working days<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Us<\/strong><\/h3>\n\n\n\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a class=\"\">kyamangta@gmail.com<\/a><br>\ud83d\udcde <strong>Phone:<\/strong> 8400998998<\/p>\n\n\n\n<p>For any queries related to cancellations or refunds, feel free to reach out.<br>Thank you for shopping with <strong>Durgashop.in<\/strong>, powered by <strong>Ratnesh and Company<\/strong>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Ratnesh and Company<\/strong><\/h5>\n\n\n\n<p><strong>1025 b block, panki<\/strong><\/p>\n\n\n\n<p><strong>Kanpur<\/strong><strong>&nbsp;\u2013 208020<\/strong><\/p>\n\n\n\n<p><strong>Near Church<\/strong><\/p>\n\n\n\n<p><strong>Uttar pradesh, India<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation\/Refund Policy At Durgashop.in, operated by Ratnesh and Company, we aim to provide a transparent and reliable shopping experience. Please review our cancellation and refund terms carefully before placing your order. Cancellation of Orders Refund Policy Contact Us \ud83d\udce7 Email: kyamangta@gmail.com\ud83d\udcde Phone: 8400998998 For any queries related to cancellations or refunds, feel free to reach [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/durgashop.in\/index.php?rest_route=\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/durgashop.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/durgashop.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/durgashop.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/durgashop.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25"}],"version-history":[{"count":0,"href":"https:\/\/durgashop.in\/index.php?rest_route=\/wp\/v2\/pages\/25\/revisions"}],"wp:attachment":[{"href":"https:\/\/durgashop.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}