Cancellation/Refund Policy
At Durgashop.in, operated by Ratnesh and Company, we aim to provide a transparent and reliable shopping experience. Please review our cancellation and refund terms carefully before placing your order.
Cancellation of Orders
- Cancellation Before Dispatch:
Orders can be cancelled only before dispatch. Please contact us immediately if you wish to cancel. Once an order is dispatched, it cannot be cancelled. - Customized/Promotional Items:
Customized or promotional items are not eligible for cancellation under any circumstances. Once an order for such items is placed, it is considered final. We strongly advise reviewing all details and artwork thoroughly before confirming your order. - Payment Gateway Charges:
In case of cancellation (for eligible items), payment gateway charges will be deducted from the refund amount.
Refund Policy
- Errors by Ratnesh and Company:
If there is an error from our end—such as dispatching the wrong item, damage in transit, or loss by courier—a full refund will be issued promptly. - Customized/Promotional Items:
Please note, no refunds will be provided for customized or promotional items. These are made specifically for your request and hence cannot be returned, exchanged, or refunded. - Refund Process:
Refunds (where applicable) will be processed via the original payment method within 5–7 working days.
Contact Us
📧 Email: kyamangta@gmail.com
📞 Phone: 8400998998
For any queries related to cancellations or refunds, feel free to reach out.
Thank you for shopping with Durgashop.in, powered by Ratnesh and Company.
Ratnesh and Company
1025 b block, panki
Kanpur – 208020
Near Church
Uttar pradesh, India